Right of withdrawal

Right of withdrawal2019-04-11T13:53:26+02:00

Revocation instruction/Right to revocation for consumers

As a consumer, you have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods. Has. In the case of a contract for several goods ordered as part of a uniform order, which are delivered separately, the fortnightly revocation period begins from the date on which you or a third party named by them who is not a carrier, Have taken possession of the last goods, or Has.

In order to exercise your right of revocation, you must send us a clear explanation (e.g. Inform letters by post, fax or e-mail) of your decision to revoke this contract.

How to contact with

Prothelis AG
Schiessstr. 48
40549 Dusseldorf

Phone: + 49 211 936 729 70
Fax: + 49 211 936 729 50

You can use the attached sample revocation form, but it is not mandatory. You can also fill out and submit the sample revocation form (available here) or another clear statement electronically on our website www.prothelis.de. If you make use of this possibility, we will immediately send you confirmation of receipt of such a revocation.

In order to respect the revocation period, it is sufficient that you send the notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you withdraw from this contract, we will have provided you with all the payments we have received from you, including delivery costs (with the exception of the additional costs arising from your a different type of delivery than the one offered by us. Have chosen standard delivery), immediately and no later than within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. Under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods (s) back or until you have provided proof that you have returned the goods (s), whichever is the earlier.

You must return or hand over the goods (s) to us immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The time limit is met if you send the goods (s) before the expiry of the fourteen-day period. We bear the cost of the return. You only have to pay for any loss of value if this loss of value is due to a handling of you that is not necessary to check the nature, characteristics and functional nature of the goods.