Delivery and shipping costs

Delivery and shipping costs2019-04-11T13:49:53+02:00

The cost of postage and packaging for a standard order within Germany is free of charge for you per package up to a weight of 4 kg.

The shipping costs outside Germany are created individually by us. Please ask us.

Immediately available items will be delivered in Germany within 1 to 2 business days of receipt of payment.

When you order pre-order items, delivery times vary. If you pre-order, we will give you an appointment from which the item can be shipped by us at the earliest.

With DHL, we deliver – with all the known benefits, such as picking up your shipment in your post office. If you are rarely at home at the usual delivery times of the Post Office, you can also have your Prothelis package delivered to a DHL packing station near you (only available for customers from Germany). There you can pick up your delivery 24 hours a day – whenever you have time!

Payment methods

Advance payment

Please note that your order cannot be processed until your payment has been received by us.


Shipping for each standard order within Germany up to 4 kg is free of charge. In addition, there is an acceptance fee of €4.99 upon delivery by delivery, as well as a delivery fee of €2, which must be paid directly in cash to the delivery company.

Numbers with PayPal

You can also pay in our online shop via PayPal. PayPal is the online payment service that lets you pay securely, easily and quickly in online stores-and for free.

Overview of your benefits

Secure: Your bank or credit card details are only stored with Paypal. Therefore, these are not sent over the Internet again every time they shop online.
Simple: You pay with two clicks. Because you use your PayPal deposited bank or credit card details instead of re-entering them every time you buy them.
Quick: PayPal payments arrive quickly.

Payment with instant transfer

You can also pay with instant transfer. All you need is your online banking data.